Who makes the jewellery?
I'm Jane and I started Elizabeth Chandler Jewellery after I realised a love of jewellery making a couple of years ago.
I attended a series of local craft workshops while recuperating from surgery and I loved how the creativity helped my recovery.
I am a primary school teacher and enjoy the rewards that teaching brings. When running workshops or jewellery making parties I get to combine my two loves.
I'm pictured here with my daughter.
What happens when I order?
Orders are processed automatically through the website. It is a step by step procedure. I receive the details of the order via an email notification from PayPal and process it as required. You will receive a confirmation from PayPal of payment sent. If you require further confirmation of you order being received, just drop me a line at email@example.com
How do I pay?
The website uses PayPal as the payment platform.
You do not need to have a PayPal account to pay, just enter your credit or debit card details as you would on other online stores. Your payment is completely safe and I do not see or keep your payment information.
How does it get to me ?
Your order will be sent by first class Royal Mail post and are tracked. All items are sent in a padded envelope or other secure packaging. Your item will be sent in a gift bag or gift box depending on the item.
How long will it take to arrive?
Depending on the item it will take up to 3 working days to be posted. If you have ordered a custom item it may take longer and you will be informed of this. Delays can happen. See below for items lost in the post.
What happens if something goes wrong?
- If your item does not arrive within 10 working days, please contact me at firstname.lastname@example.org and I will arrange redelivery or inform you of a revised arrival date.
- If your item arrives damaged please contact me at email@example.com and I will arrange with you for the item o be sent back for repair.
- The workmanship on your item is guaranteed ender our 1 YEAR GUARANTEE. This means that any fault in the workmanship will be repaired by myself. Please contact me at firstname.lastname@example.org to arrange returning the item.
- The customer is responsible for the postage payments on returned items.
- Elizabeth Chandler Jewellery is responsible for all ongoing postage costs.
- Earrings cannot be returned if their sealing packaging has been opened for health and safety reasons
Your information is completely safe with Elizabeth Chandler Jewellery.
I do not see or keep your payment information.
I may send the occasional email to the email address supplied. I use the safe and secure MailChimp app to do this. You are welcome to unsubscribe from this at any time by clicking on the 'unsubscribe' button at the bottom of the email.
I do not share your contact information with any third parties.
If you have any other concerns, please email me at email@example.com or fill in the contact form on the 'contact us' page and I will be more than happy to answer your questions.
Who are the children's jewellery suitable for?
The children's jewellery for sale on the website and at local events are aimed at 7 - 14 year olds. They are not suitable for children aged 0-36 months due to small parts.
How do I book a party?
Where will the party be held?
Can the party be for any occasion?
To celebrate a birthday, the end of term, Christmas or to keep them occupied during family get together. There are a range of options available for different ages and abilities.
FUN WITH FRIENDS
Whether its to celebrate a birthday, spoil a bride, a reunion, or 'just because', an Elizabeth Chandler Jewellery party is the perfect way to get together and celebrate with friends.
The perfect gift for friends and family. Simply call me to discuss your needs. I can provide you with a coupon to put into your Christmas cards. Its a great way to get together and treat your friends or family.
What will happen leading up to the party?
I will stay in contact with you as you prepare for the party. It is important to me that you re completely happy with everything that will happen on the day. If you have any questions I will be happy to answer them. I will provide you with a clear schedule, including the payment plan. A deposit will secure the booking.
What will happen on the day of the party?
I will arrive one hour before the party is due to start to set up the equipment and then talk you through what will happen.
We can discuss any last minute changes or additional needs. Depending on the size of your party I will bring one or two helpers with me. All tools and materials are provided. All participants will make something to keep. We will ensure all areas used are tidied away and left as found. The birthday child will be given a gift.
Please be assured that I have full public liability insurance to cover any unlikely mishaps associated with the jewellery making.
Where else can I purchase Elizabeth Chandler Jewellery?
The charity bracelets and a few other items are also available to buy on the selling platform Ebay.
Are there any special offers available for loyal customers?
I am happy to announce that Elizabeth Chandler Jewellery is part of the new Mummy's Gin Fund discount card.
Card holders will be able to claim a 10% discount on purchases and 15% discount on activities and parties.
See here for more info.
Elizabeth Chandler Jewellery has been a member of the Lewisham Card scheme since it launched in 2015. We are happy to offer a 15% discount to Card holders when it is presented at an event, or when booking a party or activity. Custom items also benefit from the discount.
See here for more information.
There are regular discounts and special offers available directly from Elizabeth Chandler Jewellery. Check out the social media accounts to keep up to date.
Where can I find you on social media?
Click on these links to access my social media accounts
Also feel free to leave a review on Trust Pilot